Microsoft Office 2000 Service Release 1 (SR-1) provides a collection of fixes and upgraded features designed to improve the performance and reliability of your applications. Although Office 2000 SR-1 offers many benefits, it is an optional release and contains no new program features. The SR-1 update is not required to maintain the functionality of Office 2000.

What's new in Office 2000 SR-1

Office 2000 SR-1 includes many updated files to fix minor problems or to improve performance. The following list summarizes the most significant changes:

• Office core files

  Several Office core files have been updated to correct or refine the behavior of Office 2000 applications. For details about many of the specific changes, see Updates in Office 2000 SR-1 in the Office Resource Kit Journal.

• Microsoft Outlook® security features

  New encryption capabilities have been added to Outlook 2000. You must explicitly enable this level of security before it is available. For more information, see New Encryption and Security Features in Outlook 2000 SR-1 in the Office Resource Kit Journal.

• Microsoft Data Access Components (MDAC) 2.5

  MDAC 2.5 features updated drivers, new data objects, and interface improvements for ActiveX® data objects, OLE DB, and Open Database Connectivity (ODBC). For more information about MDAC 2.5, see the Data Access and Storage Developer Center Web Site.

• Microsoft Internet Explorer 5.01

  The latest version of Internet Explorer includes updates and fixes to components such as Outlook Express, scripting, and animation support. Cryptography is also updated, as well as support for Office 2000 Web Folders.

• Microsoft PhotoDraw— 2000 Version 2

  The new release of PhotoDraw 2000 is available with the updated version of Office 2000 Premium and as a separate, standalone product. PhotoDraw 2000 Version 2 is not included in the SR-1 update.

This article provides information for administrators and IT professionals who want to install the Office 2000 SR-1 update in their organizations. For information about end-user features in the SR-1 release, see Office 2000 Service Release 1a (SR-1a) on the Office Update Web site.

Two versions of the Office 2000 SR-1 update

Two separate versions of the update are available, one for upgrading administrative installation points and the other for upgrading standalone computers.

• Office 2000 SR-1 administrative update (146 MB)

  The administrative update provides the SR-1 upgrade for Office 2000 administrative installation points on a server. The administrative update cannot be applied to standalone computers.

• Office 2000 SR-1 standard update (27 to 40 MB)

  The standard update provides the SR-1 upgrade for standalone computer installations of Office 2000. The size of the update varies depending upon the applications or suite being updated. The standard update cannot be applied to administrative installation points.

  A special version of the SR-1 standard update is available for download by administrators who want to run the update from a local server. For more information, see the section "Create a local source for the SR-1 standard update," later in this article.

Both versions of the update are included on the same Office 2000 SR-1 CD-ROM. Both can also be used to upgrade any of the following Office 2000 suites:

• Office 2000 Premium
• Office 2000 Professional
• Office 2000 Standard
• Office 2000 Small Business Edition

Individual Office 2000 applications, such as Microsoft Excel or Microsoft Publisher, can also be updated from either of the Office 2000 SR-1 updates. PhotoDraw 2000 Version 2.0 is available as a separate product or as part of Office 2000 SR-1 Premium.

The SR-1 upgrade works by performing a recache and reinstallation of the original version of Office 2000, upgrading it to SR-1. During this process, the Windows Installer replaces the previously cached MSI file and overwrites any old files with the newer versions. When you update an Office 2000 installation to SR-1, all features retain their existing installation states, and existing support files, such as transforms, continue to work as they did before.

How to obtain Office 2000 SR-1

The SR-1 update is available without charge from several sources. Both the standard and the administrative updates are contained on the upgrade CD-ROM.

• Enterprise Agreement and Select customers should have received the Office 2000 SR-1 upgrade product in their May Select kit.
• Subscribers to the Microsoft Developer's Network received the SR-1 upgrade product as part of their May edition.
• TechNet subscribers received the SR-1 updates as part of their June edition.
• For other customers, if Office 2000 came preloaded on your computer, contact your hardware manufacturer for replacement media. If you purchased Office 2000 at a reseller and have proof of purchase, call (800) 360-7561 to order a replacement disk set.
• Users can run the standard SR-1 update for standalone computers for free from the Office 2000 Service Release 1a (SR-1a) Office Update Web site.
• Administrators can download the SR-1 administrative update for free from the Office Resource Kit Web site. Follow the procedure listed below for downloading the administrative update.
• Customers can also order the SR-1 CD-ROM by telephone by calling Microsoft Product Support at (800) 360-7561.

The SR-1 updates are incorporated into versions of Office 2000 released after March 2000.

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 Note    Because Office 2000 SR-1 is an upgraded version of the original release of Office 2000, the two products cannot coexist as separate products on the same computer.

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To download the SR-1 update for administrative installations

1. Go to the Toolbox on the Office Resource Kit Web site.
2. Under New and updated tools, click Office 2000 SR-1 administrative updates.
3. Click the download icon for Data1.exe. You can find this downloadable file on the Office 2000 Resource Kit Downloads page.
4. In the File Download dialog box, select the option Save this program to disk, and then click OK.
5. In the Save As dialog box, specify a location and click Save.

   The file is copied to your computer.

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 Note    If you download the SR-1 administrative update and copy it to a CD, the CD volume label must be set to "OfficeSR1". If the volume label on the CD does not have the correct title, Windows Installer cannot continue and you must cancel Setup.

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System requirements

Before you install the SR-1 update, check your computer to make sure it contains the appropriate service pack for your version of Microsoft Windows®:

• For Windows NT® Server 4.0 and Windows NT Workstation 4.0, the minimum requirement is Service Pack 3.
• Computers that support Office Server Extensions or NetMeeting require Windows NT 4.0 Service Pack 4.
• For Windows 98, a number of security and performance updates are available, depending upon your needs.

For complete information about updating your operating system, see the Product Updates area of the Microsoft Windows Update Web site.

Hardware and memory requirements for the SR-1 release are the same as for Office 2000. For complete information about systems requirements for each Office suite, see Office 2000 Systems Requirements in the Office 2000 Resource Kit.

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 Note    When you upgrade computers that use the Windows NT 4.0, Windows 2000, or Windows XP operating system, make sure you logon using administrative privileges. Otherwise, the service pack or update fails when trying to update systems files or when attempting to write to the Windows registry.

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Disk space requirements

To run the SR-1 update, you need adequate space on the computer hard disk to store the compressed files, temporary files, and updated Office files. The expanded and temporary files are placed in a Windows temporary folder and are removed after the update is complete. The updated Office files remain on the hard disk after you restart the computer.

The following table lists the size of the update (MSP) files for Office 2000 SR-1.

Upgrade Client Computers on a Network

For most organizations, the best way to deploy Office 2000 SR-1 is to create an updated image of the product on an administrative installation point. Users can then connect to the local server and install the SR-1 update on their computers.

In many cases, you need to maintain two administrative installation points during your upgrade process:

• An Office 2000 SR-1 share from which clients upgrade to Office 2000 SR-1 through the recache and reinstallation process.
• An original Office 2000 share to serve as a source for clients who have not yet upgraded. Until they upgrade, these clients need access to the original share for install on demand, automatic feature repair, and so on.

If you need to create administrative installation points in multiple locations, you can copy the folder hierarchy and files from one administrative installation point to additional servers.

Your strategy for upgrading an administrative installation point may depend upon whether your server runs under Windows NT 4.0, Windows 2000, or Windows Server 2003. This article focuses on Windows NT 4.0. The information also applies to Windows 2000 servers that support non-Windows 2000-based client computers.

For more information about working with Windows 2000, see "Install Windows 2000 and Office SR-1 at the Same Time," later in this article.

Upgrade the administrative installation point

There are two ways in which you can upgrade an administrative installation point to Office 2000 SR-1:

• Create a new administrative share with the full Office 2000 SR-1 product by running Setup with the appropriate command-line options.
• Run the administrative version of the SR-1 update, which is designed to upgrade Office 2000 administrative installation points.

The administrative update for SR-1 produces the same upgraded version of Office that the standard update produces. The difference between the two is that the administrative update contains complete updated files, rather than binary patches for the original files. The complete files allow the administrative update to correctly replace files on the server that have been modified with Microsoft QFE updates.

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 Note    The standard version of the SR-1 update does not correctly upgrade an administrative share, so be sure to obtain either the administrative version of the update or the full Office 2000 SR-1 product before proceeding. You can reuse your existing transform (MST file) on an updated administrative image to reproduce the same customizations for new client installations.

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Create a new administrative share with the full Office 2000 SR-1 product

In some cases, the simplest solution may be to obtain a full copy of Office 2000 SR-1 and create a new administrative installation point for the upgraded product. A new installation created from the full Office 2000 SR-1 product is nearly identical to an upgraded version created with the administrative update.

If you modified files in your original Office 2000 administrative installation point such as Setup.ini or Offcln9.opc, you must make the same modifications to these files in your new image. Note that the SR-1 copies of these files are not identical to the original versions. You must add your modifications to the new files rather than copying the old files to the new image.

Update an existing Office installation point

To install the administrative update, run the Windows Installer from a command line with the appropriate file references and options. (The administrative update does not provide an installation interface like the standard update.) On the command line, specify the path to the Office 2000 MSI file and the name of the Office SR-1 MSP file.

• The MSI file is the Windows Installer package file (Data1.msi) in your original administrative image.
• The MSP file is the Windows Installer administrative update file that contains information on the changes in the SR-1 upgrade. The update instructs the Windows Installer to add, update, or remove files in the administrative image.

The MSP files are in the \Admin directory of the SR-1 update CD-ROM and are also available on the Office Resource Kit Web site. The following table lists the files provided.

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Toolbox    The Office Resource Kit includes downloadable versions of these SR-1 files. You can copy Data1.msp directly from the Office Resource Kit Toolbox. The remaining MSP files are included in a self-extracting EXE file named O2Ksr1dl.exe. To download Data1.msp or O2Ksr1dl.exe, see You can find this downloadable file on the Office 2000 Resource Kit Downloads page..

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If you are installing a new administrative image over an existing one, be aware that unversioned files that have been modified, such as Setup.ini or Offcln9.opc, are not updated. This is particularly important for Setup.ini, which is likely to have been modified. Therefore, you should rename Setup.ini and Offcln9.opc before updating an existing image. Otherwise, the files are not updated. After the update is finished, you must edit the new files to add the same changes that you made to your original files.

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 Note    Before you update an administrative installation point, make sure that no users are using the share. If a file on the share is in use during the upgrade process, a newer version of that file is not copied to the installation point.

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To update an administrative installation point for Office

1. Copy the Office 2000 SR-1 administrative update (MSP file) to a working directory on the computer you are using to manage the upgrade.

   You must have write access to the administrative installation point on the server and the appropriate privileges to carry out the task.

2. Make sure the network share for the installation point has sufficient space to host the update.
3. Connect to the server share for the administrative installation point.
4. If you modified the original Setup.ini or Offcln9.opc files, rename them to prevent them from being overwritten by the SR-1 update.
5. If you customized the Internet Explorer 5 package in your original Office 2000 installation, rename the Internet Explorer 5 folder to avoid errors in the upgrade. Procedures for updating your Internet Explorer 5 package are discussed later in this article.
6. On the Start menu, click Run and then type the command line for the Windows Installer with the appropriate options. Use the following syntax:

   [start] msiexec /p [path\name of update MSP file] /a [path\name of MSI file] SHORTFILENAMES=TRUE /qb /L* [path\name of log file]

   Options for the command line are described after this procedure.

7. After Windows Installer performs the upgrade, merge any customizations from the original Setup.ini or Offcln9.opc into the new versions of these files created by the SR-1 update.

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 Note    Existing installations of Office 2000 on client computers maintain the customizations specified by the original transform, even if you create a new transform for SR-1. An existing installation of Office cannot reference a new transform. In order to apply a new transform, you must remove Office from the client computer and then reinstall SR-1 with a new transform.

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After the administrative installation point is updated to SR-1, users must upgrade their computers by performing a recache and reinstallation of the original version of Office 2000. When a client is upgraded, the previously cached MSI file is updated and the SR-1 files overwrite earlier versions. All features retain their existing installation states and any other customizations specified in the original transform.

When you run the administrative update on an Office administration installation point, the updating process can be slow, regardless of the performance of the computer. The computer might be slow to respond or might even appear to freeze while the installation runs in the background. Be sure to allow for ample time for the update to complete before you troubleshoot your installation.

Use Windows Installer command-line options

The following table describes command-line options for Windows Installer. These options are commonly used when deploying the SR-1 upgrade.

Complete information on all Windows Installer options can be found in Command-Line Options in the MSDN Online Library.

Update an existing administrative share with the full Office 2000 SR-1 product

A final option for updating an administrative installation is to install the full Office 2000 SR-1 product over your existing share. This process is much like creating a new administrative share—you run Setup from a command line and specify your original installation location as the target. Setup creates a new administrative installation point, overwriting all files (except Setup.ini and Offcln9.opc) with newer versions.

Unlike the administrative update, the full Office 2000 SR-1 product will update files patched with both public and private QFEs. This is because complete newer files are being installed, rather than file patches.

If you upgrade an existing administrative share with the full Office 2000 SR-1 product, be aware that the same conditions apply to modifications here as they do with the SR-1 administrative update:

• If you modified the Setup.ini or Offcln9.opc files in your original installation, you need to preserve the changes. For more information, see the section "Update the existing Office installation point," earlier in this article.
• If the Internet Explorer 5 folder in your original administrative installation point contains a customized Internet Explorer 5 package, you must rename that folder before updating. If you do not rename the folder, the update process will overwrite the contents with new Internet Explorer 5.01 files. For more information, see the section "Update Internet Explorer with SR-1," later in this article.

To update an existing administrative share with the full Office 2000 SR-1 product

1. Using a computer that has write access to the share, connect to the original Office 2000 administrative installation point.
2. On the Start menu, click Run, and then click Browse.
3. Insert the Office 2000 SR-1 Disc 1 in the CD-ROM drive, select Setup.exe from the root directory, and click Open.
4. On the command line following Setup.exe, type /a data1.msi and click OK. For example:

   e:\setup.exe /a data1.msi

5. When prompted by Setup, enter the organization name you want to define for all users who install Office from this location.
6. When prompted for the installation location, enter the location of the original Office 2000 installation.

Update client computers

After you update the administrative installation point, users can upgrade to SR-1 by running Setup.exe from the updated administrative image. No additional command-line options are necessary.

For a more controlled installation, you can run Setup for users through a network logon script or by using systems management software, such as Microsoft Systems Management Server. All user settings, preferences, and documents are preserved during the upgrade process.

Update Windows Installer

When Setup runs on a client computer, the program first checks to see whether Windows Installer version 1.1 is installed on the computer. If Windows Installer needs to be updated, Setup installs the new version, restarts the computer if necessary, and continues the upgrade.

Choose whether to update Internet Explorer

If you update Internet Explorer to version 5.01 on the administrative installation point, this upgrade is automatically applied to the client computers when they run Setup to install SR-1. This condition is true for all operating systems except Windows 2000, which already includes the Internet Explorer update.

If you want to block the Internet Explorer 5.01 upgrade on the client computers, you can add the option NOIE=TRUE to the Setup command line.

Customize updated installations

You cannot redeploy a transform (MST file) when you update an existing installation of Office. A transform can only be used to configure Office during the initial installation. If you try to apply a transform against existing installations, the transform is ignored and the existing settings are maintained.

To make changes such as adding applications or changing the installation states of existing Office features, first complete the SR-1 updating process. You can then rerun Office Setup in maintenance mode to make changes.

If you are not managing the Office installation under Windows 2000, you can also use the Custom Maintenance Wizard to change installation states either before or after the SR-1 update. For more information about the Custom Maintenance Wizard, see Now Available - Custom Maintenance Wizard in the Office Resource Kit Journal.

Synchronize independently updated clients

If a client computer is upgraded independently of an administrative installation point by using the standard update, the computer will not recognize an administrative image updated with SR-1. Further, its link to the original Office 2000 source is no longer valid. To synchronize an independently updated client computer to recognize an SR-1 administrative image, run the following command line on the client computer:

[path to new SR-1] setup.exe /fvm [path to new MSI]

If the independent update on the client computer also upgraded Internet Explorer to version 5.01, this update and resynchronization does not include any customizations from the Internet Explorer 5 package on your administrative installation point. You must install Internet Explorer 5.01 from your SR-1 image or other customized location again to update the client computer with your customizations.

Update Internet Explorer with SR-1

In addition to updating Office 2000, the SR-1 update also allows you to upgrade Internet Explorer. The latest version, Internet Explorer 5.01, includes fixes and performance improvements.

When you upgrade to Internet Explorer 5.01, you can maintain the customizations you set in your previous release, or you can make new or additional changes to the configuration. To customize Internet Explorer, you use the Internet Explorer Administration Kit (IEAK). You can run the IEAK through the Office Custom Installation Wizard or as a standalone wizard.

Maintain previous Internet Explorer 5 customizations

If you want to update your users to Internet Explorer 5.01 with Office 2000 SR-1, and you want to apply the same Internet Explorer 5 customizations to the new package you used in your original installation, use the following procedure to create a new Internet Explorer 5.01 package.

To create a custom Internet Explorer 5.01 package to match a previous Internet Explorer 5.0a package

1. Start the Custom Installation Wizard and open the Office 2000 SR-1 version of the Data1.msi file.
2. On the Customize IE 5 Installation Options page, click the Customize button to start the IEAK.
3. On the File Locations page, verify or set the location for the destination folder where you want to create your custom Internet Explorer 5.01 package.
4. Click the Advanced Options button.
5. In the Advanced Options dialog box, verify or set the download folder to the original, unmodified Internet Explorer 5.01 folder for Office 2000 SR-1.

   If you opened an MST you saved when creating your previous Internet Explorer 5 custom package, you may need to change the path information. If you did not open an MST, then you should see the desired path for the download folder.

6. Specify the location for the INSTALL.INS file in your previous Internet Explorer 5.0a custom package and then click OK.

   This file is in the <IE5>\INS\win32\EN folder.

7. On the File Locations page, click Next to advance to the Automatic Version Synchronization page.

   If you are connected to the Internet and the download folder location from Step 5 is correct, then this page displays current information about all components.

   Internet Explorer components are updated on the Web as needed. If a component newer than the version provided in Office SR-1 is available, you are prompted to update.

8. Step through the remaining pages of the wizard and verify the previous Internet Explorer 5.0a customizations.
9. Finish the wizard to create the new Internet Explorer 5.01 package.

You can follow this procedure if you are using the standalone IEAK to customize Internet Explorer 5.01. The standalone IEAK includes additional pages of information, and the sequence of the pages is different. The core functionality is the same, however, and either method works.

Work with a transform from a previous installation

If you applied a transform (MST file) to your original Office 2000 client installations, you must consider the folder and path information for Internet Explorer 5 contained in that original MST file. Because the original MST is applied during the upgrade to Office 2000 SR-1, these items can affect your update process.

Override the MST Internet Explorer 5 path for the SR-1 upgrade

If you want to store your new custom Internet Explorer 5.01 package in a location other than the one referenced in the original MST file, use the IESETUPLOCATION property on the Office Setup.exe command line or in the Setup.ini file for Office 2000 SR-1. For example:

\\office\2000\SR-1\Setup.exe IESETUPLOCATION="<\\server1\systems\IE\New Hires\IE5.01\EN\IE5Setup.exe>"

You must use quotation marks in the syntax line if the path contains spaces. To add the property to the Setup.ini file in the Administrative image, add it to the [Options] section. Be sure to remove the punctuation (";") to uncomment the [Options] section header. For example:

[Options]
IESETUPLOCATION=\\server1\systems\IE\New Hires\IE5.01\EN\IE5Setup.exe

If you do not want to use the IESETUPLOCATION to override the original location, then you must store your new Internet Explorer 5.01 custom package according to the criteria described in the following section.

Set the default Internet Explorer 5 path

If you did not customize Internet Explorer 5 for Office 2000, or if you replaced the original Internet Explorer 5 folder contents in your administrative image with your customized Internet Explorer 5 package, then the MST file contains the default Internet Explorer 5 path, \IE5\EN\IE5Setup.exe.

To provide a customized Internet Explorer 5.01 package for your Office 2000 SR-1 update, you must place your package in the same relative location for your Office 2000 SR-1 administrative image, as follows:

• If you created a new administrative image for Office 2000 SR-1, replace the original Internet Explorer 5 folder contents with your customized package. Note that you cannot change the name of the Internet Explorer 5 folder.
• If you used the administrative update to upgrade your existing Office administrative image, then you must replace the previous customized Internet Explorer 5 package in the Internet Explorer 5 folder with your new one.

Use a modified relative Internet Explorer 5 path

If you used a new path for the location of your customized Internet Explorer 5 in your original MST file, but the path was still relative to the root of your administrative image, then you can treat this scenario the same way as the default path described in the previous section.

For example, if your original MST file references Internet Explorer 5 at \IE5_Cust\EN\IE5Setup.exe, then you place your new customized Internet Explorer 5.01 package in an IE5_Cust subfolder of a new Office 2000 SR-1 administrative image.

Use a fully qualified Internet Explorer 5 path

If you used a fully qualified path for the location of your customized Internet Explorer 5 in your original MST file (for example, \\server1\systems\IE\IE5.0a\EN\IE5Setup.exe), then you must replace that package with your new Internet Explorer 5.01 package.

Create a new transform

If you create a new transform for new installations of Office 2000 SR-1, be sure to reference your customized Internet Explorer 5.01 package on the Customize IE 5 Installation Options page of the Custom Installation Wizard.

To reference a new Internet Explorer 5 Setup file

1. Start the Office Custom Installation Wizard and go to the Customize IE 5 Installation Options page.
2. In the File name and path of Internet Explorer 5 Setup box, enter the path for the Internet Explorer 5 Setup file.

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    Note    Using a relative path will make future upgrades easier. If your updated Internet Explorer 5 package is in a subfolder of your Office 2000 SR-1 administrative image, then you can use a relative path.

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3. In the Internet Explorer 5 upgrade mode box, select Standard or Minimum.

   This setting corresponds to the Typical or Minimal setting on the Installation Options page of the IEAK. The setting in the Custom Installation Wizard must match the mode you chose when creating your custom package in the IEAK.

4. If you left the default User Choice selected on the Corporate Install Options page of the IEAK, use the check boxes in the Custom Installation Wizard to control whether Internet Explorer 5 becomes the default browser and whether its icon is placed on the Desktop.
5. Click the Finish button.

When you set up client computers from your updated Office 2000 SR-1 administrative installation point, Internet Explorer 5.01 is automatically installed.

Note that if you installed Internet Explorer 5.0a with Web Browsing Components only, the Office 2000 SR-1 update overwrites that version with Internet Explorer 5.01. By default, Internet Explorer 5.01 also takes over file associations and creates a Desktop icon.

To prevent this behavior, specify the command-line option IEXVALUE="/x" when you run Office 2000 SR-1 Setup on client computers. If you want to create only a minimal installation of Internet 5.01 on client computers, use the command-line option IEMODE="/m:0". You can use both options together if appropriate.

Related links

The Internet Explorer Administration Kit allows you to customize, distribute, and maintain Internet Explorer 5. You can run the IEAK as a standalone wizard or call it from the Office Custom Installation Wizard. For more information, see the Internet Explorer Administration Kit Web site.

Upgrade a Standalone Computer

The Office 2000 SR–1 standard update includes a Setup program to help you select the files you need to upgrade on a standalone computer. If you are using the Office 2000 SR-1 CD-ROM, Setup starts automatically when you insert the disc into the CD-ROM drive. You can also run the Setup program directly from the Office Update Web site.

Requirements for running the standard update

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 Important   When you run the SR-1 Setup program, you must enter the product ID (PID) key from your original Office 2000 CD-ROM. Before you start your installation, be sure to find your original CD-ROM case or product ID number.

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The permissions required to apply the SR-1 upgrade vary, depending upon whether you are running Windows Installer version 1.0 or 1.1.

• Windows Installer 1.0 requires administrator privileges to apply an update to applications being installed with elevated privileges.

  Users who are not administrators can apply an update if the AlwaysInstallElevated policy has been set.

• Windows Installer 1.1 allows only an administrator to apply an update to an installation with elevated privileges.

  Users who are not administrators can still apply an update to applications that are not installed with elevated privileges.

• In Windows Installer 1.1, you can set the AllowLockdownPatch policy to allow non-administrator users to apply an update to an existing product while they are running an installation with elevated privileges.

How the standard update works

When the SR-1 Setup program starts, it checks to see whether Windows Installer version 1.1 is installed on the computer. If necessary, Setup installs the latest version of Windows Installer and then restarts the computer.

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 Note    Updating Windows Installer requires administrative privileges on computers running Windows NT 4.0. The update might also require a restart under Windows 95 and Windows NT 4.0. Windows Installer 1.1 is included with Windows 2000.

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After the version of Windows Installer is verified or updated, Setup detects which Office 2000 applications and supporting components are currently installed, and then displays the appropriate upgrade options.

For example, the following illustration shows the Setup screen for a computer that has Office Premium installed with Internet Explorer version 5.0a.

When you click Update Office in the dialog box, SR-1 Setup displays the options for upgrading Office 2000. As part of the detection service, Setup determines whether the update files are available locally, whether they need to be copied from a CD-ROM or downloaded from the Office Update Web site.

In the following example, Setup has found the update files on a local CD-ROM and has detected that the applications from both Office Premium Disc 1 and Disc 2 are currently installed.

When you click Next, Setup guides you through the updating process.

After your SR-1 update completes, you can return to the SR-1 download page or reinsert your CD-ROM to update Internet Explorer. If you install an upgraded version of Internet Explorer, you must restart your computer after the Internet Explorer installation is complete.

Separate versions of the SR-1 update are available for each language in which Office is released. For information about the release schedule for a specific language version of Office 2000 SR-1, see the Office 2000 Service Release 1a (SR-1a) on the Office Update Web site.

SR–1 update command-line options

You can run the SR-1 update from the command line if you want to control such features as detection mode or log file generation. The Setup program also supports a set of /q (quiet mode) options, which allow you to install the update with limited user interaction.

The following table lists the command-line options supported by the SR–1 Setup program.

Command-line options can be used separately or in series to provide broader control. For example, if you install the SR-1 update to the C:\Temp directory, and you want to run the update in quiet mode with complete logging turned on, type the following:

C:\temp\setup.exe/L2/qn

When you use the logging options, Setup records a log of all the actions it takes during the installation. The log file is created in the Office subfolder of the Microsoft Office folder. The default location is \Program Files\Microsoft Office\Office. Additional log files are created with indexed names such as Office 2000 SR1 Setup(0001).txt, Office 2000 SR1 Setup(0002).txt, and so on.

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 Note    Command-line options are not case-sensitive. For example, typing /Q (uppercase) gives the same results as typing /q (lowercase.)

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Using detection mode

Administrators can use a command-line switch to run the detection module of Setup separately from the other parts of the program. This option is useful, for example, if you want to determine the versions of software installed on a computer before proceeding with a full upgrade.

When you run Detection mode, Setup identifies a computer as being in one of the following three states:

• Patchable. The first release of Office 2000 is installed on the computer.
• Not updateable. A released version of Office 2000 is not installed on the computer.
• Up to date. The SR-1 update is already installed.

Detection mode analyzes only Microsoft Office components—it does not detect the installed version of Internet Explorer.

Automatic rollback support

The Rollback feature of Windows Installer saves all of your current files and settings in a hidden directory on your computer during the upgrade. This behavior helps you to recover the original installation in the unlikely event of a failure during Setup. However, you cannot use the Rollback feature to uninstall SR-1 after the upgrade is completed.

Although the Rollback feature protects you against computer or power failures, it does require a large amount of temporary disk space. The disk space required for rollback support is recovered once the upgrade is completed. The following table lists the disk space required for rollback support.

If Windows Installer detects that there is not enough disk space to support automatic rollback, a dialog box prompts you to disable the Rollback feature. Turning off automatic rollback reduces the amount of disk space required on the computer during the upgrade. However, using this option is not recommended. In the case where the rollback feature prompts to disable, it is recommended to either upgrade to a larger hard drive or to remove unneeded files or programs from the computer prior to updating. Attempting to use a computer without adequate drive space will lead to performance problems and possible limited resource messages during critical usage times of the computer.

What happens if an installation fails when the Rollback feature is disabled?

When the Rollback feature is turned off, it is more difficult to recover from an installation failure. For example, if you cancel Setup during the installation process, some features might be only partially removed or installed. You might also end up with conflicting settings in the Windows registry.

If the installation fails without manual cancellation (for example, because of a power loss or computer failure), Windows Installer stops in an installation-in-progress state. When you rerun Setup and restart Windows Installer, you receive one of several error messages.

Most of these error messages state that an installation is in progress. It might also instruct you to undo your previous installation or restore the computer to its previous state before continuing with the new installation. Because the Rollback feature was disabled, however, you cannot undo the interrupted installation or restore your original configuration because the needed files are no longer present on the computer. To correct this, you must restart the upgrade process from the beginning and ignore the current install state warnings in order to correct the errors.

Install the standard update on a standalone computer

You can apply the SR-1 upgrade to a standalone computer by using either the SR-1 update program on the Office Update Web site or an SR-1 update CD-ROM. If you are running Setup from Office Update, the program must be run from the Web site – you cannot download the files and run them locally. Information on creating a local version of the standard update is covered in the following section, "Create a local source for the SR-1 standard update."

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 Note    If you update a client computer independently of an administrative installation point on the same network, the client does not recognize an administrative image updated with SR-1. Be sure to update client computers by using the procedures described in "Updating a client computer from an administrative installation point," earlier in this article.

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To install the SR1 update on a standalone computer

1. Close all Windows-based applications.
2. If you are installing the update from the Web, go to the Office 2000 Service Release 1a (SR-1a) download page on the Office Update Web site.

   – or –

   If you are installing the update from the Office 2000 SR-1 CD-ROM, insert the CD-ROM into the appropriate drive.

3. To run the SR-1 update with the default settings, double-click the Download Now link on the Web site. If you are installing from the SR-1 CD-ROM, Setup will start automatically when you insert the disc into the drive.

   – or –

   To run the SR-1 update with command-line options, click Run on the Start menu and type the update name with the appropriate options. For example, to run the update from the C:\Temp folder with no options, type C:\Temp\setup.exe

4. When the update starts and the license agreement dialog box is displayed, read the agreement and click Yes to continue the installation.
5. Follow the instructions on your screen to complete the upgrade.
6. Restart your computer after the installation is complete.

For more information about command-line options, see "SR-1 update command-line options," earlier in this article.

Create a local source for the SR-1 standard update

If you support an organization in which Office 2000 was originally installed from CD-ROM, you may want to provide a local server from which users can run the default version of the SR-1 standard update. This method could be a useful strategy if your organization has limited Web connections or if you need to provide an off-line resource for the update.

When you create a local source for the update, you do not have access to the files contained in the Support folder of the SR-1 CD-ROM. Details on these files are contained in the section "Using the additional support files," later in this article. Additionally, the files for Internet Explorer 5.01 are not included with the download. Internet Explorer can be obtained separately from the Microsoft Internet Explorer Web site.

To create a local version of the SR-1 standard update

1. Go to the Office 2000 Resource Kit Downloads Web site.
2. Under New and updated tools, click Office 2000 SR-1 administrative updates.
3. Click the download icon for O2KSR1DL.EXE. This IExpress package contains the source files for the SR-1 standard update.
4. In the File Download dialog box, select the option Save this program to disk, and then click OK.
5. In the Save As dialog box, specify a location and click Save.

   The file is copied to your computer.

6. On your computer, start Windows Explorer, change to the appropriate folder, and double-click O2KSR1DL.EXE to extract the files for the SR-1 standard update.

After you install a copy of the SR-1 standard update files on a local server, users can connect to the server and run Setup.exe to install the update on their computers.

Distribute update files within your organization

If your organization is spread across many sites or business units, you can customize the Source.ini file in the SR-1 standard update to enable the files to be downloaded from local servers. When you modify Source.ini, you change a path name to point to the new download locations. Source.ini is in the root directory of the SR-1 update CD-ROM or source directory.

You can open Source.ini using Notepad or any other text editor. Within the file, settings are organized in four sections:

• [Products]
• [Patches]
• [Installer]
• [Windows Update]

The area you need to edit for local download sites is under [Patches]. In your Source.ini file, the [Patches] section looks similar to this:

[Patches]

# The patch type can be one of CD1, CD2, OWS, FP, LPKEng, LPKFra, LPKChs, 
LPKChp, or LPKCht

{72F1B7A2-DDB2-11D3-AED0-00C04F022C53};msp\data1.msp;CD1;29428336
{AF8FAD52-DDCC-11D3-AED0-00C04F022C53};msp\data2.msp;CD2;12986368

To modify the download location for an MSP file, change the path information within the appropriate string. For example, if you want to make the Disc 1 update available from the Office share of a server named Admin, change the string as follows:

{72F1B7A2-DDB2-11D3-AED0-00C04F022C53};\\Admin\Office\data1.msp;CD1;29428336

You must change the path for each file that you want to make available from a local server. If you also plan to make Internet Explorer available from a local server, you must also modify the path for that component in the [Windows Update] section.

Install Windows 2000 or Windows XP, and Office SR-1 at the Same Time

If your organization is planning to upgrade operating systems and Office 2000 at the same time, you can take advantage of the Windows IntelliMirror software installation and maintenance tools to make the job faster and more efficient.

Whether you upgrade first to a new operating system or to Office 2000 SR-1 may depend on the currently installed applications and operating systems you have deployed, and possibly on your schedule for these upgrades. For example:

• You have Office 2000 deployed on computers running Windows 95/98, Windows NT 4.x, or Windows 2000, and you are in the process of upgrading your entire organization to Windows XP.

  In this case, install the new Windows operating system first, and then use IntelliMirror to redeploy a new SR-1 package. This sequence allows you to bring all of your installations into a managed state under Windows.

• You have Office 97 or another previous version of Office installed on the computers.

  Upgrade the operating system first, and then install Office 2000 SR-1 from an administrative installation point by using the Windows deployment tools.

• Office 2000 is installed under Windows 95/98, Windows NT 4.x, or Windows 2000.

  Perform the SR-1 upgrade first, and then upgrade to Windows XP on a staggered schedule. This scenario requires you to reinstall Outlook 2000, however, as detailed later in this article.

For complete information and procedures for installing Office 2000 and the SR-1 update on either Windows 2000 or Windows XP, see Installing and Maintaining Office 2000 Under Windows 2000 in the Office Resource Kit Journal.

The following topics describe some special considerations you may need to take into account as you plan a deployment of Office under Windows 2000 or Windows XP.

Installation privileges under Windows 2000 or Windows XP

To install Office on Windows 2000 or Windows XP, you must run Setup as either the administrator or with elevated privileges. Elevated privileges elevates the permissions of the Windows Installer program temporarily to those of an administrator in order to install software into system areas. You can set elevated privileges by using one of the following methods:

• Log on to the user’s computer as an administrator before running the installation program.
• Advertise the Windows Installer package. When a user attempts to run an advertised application, Windows Installer completes the installation using administrator privileges.
• Use Systems Management Server and run the Package Command Manager as a service on the user's computer so that it runs with administrator privileges.

Power Users can only install Office on Windows 2000 when an administrator has advertised the package (MSI file). If Office Setup requires you to restart the user's computer, then you must be logged on with elevated privileges both before and after restart.

Upgrading Outlook 2000 under Windows 2000

If you have already installed Outlook 2000 under Windows 95/98 or Windows NT 4.0, and you upgrade the computer to Windows 2000 or Windows XP, you must reinstall Outlook 2000 after the operating system is updated.

If Outlook 2000 is in the Startup folder, reinstallation begins automatically the first time a user logs on to Windows 2000. Otherwise, you can begin the reinstallation process by starting Outlook from the Start menu or a Desktop shortcut.

The Outlook reinstallation progresses slowly, and the progress bar may restart several times. Do not cancel the reinstallation, even if it does not make obvious progress or appears to be in a loop. Canceling the reinstallation does not restore Outlook. If necessary, you can restart the reinstallation process by restarting Outlook 2000 from the Start menu or Desktop shortcut.

Another issue with Outlook concerns the AutoArchive feature. When you upgrade from Windows 95 or Windows 98 to Windows 2000, the default path for the AutoArchive feature of Outlook 2000 becomes invalid. When AutoArchive attempts to start, the following error appears:

"Error while archiving folder "<foldername>" in store "<store name>."
The path specified for the file C:\windows\Profiles\<your name>
\Local Settings\Application Data\Microsoft\Outlook\Archive.pst is not valid."

This problem occurs because the upgrade process moves the user information from the C:\Windows\Profiles folder in Windows 95 and Windows 98 to the C:\Documents and Settings folder in Windows 2000. Outlook 2000 stores the AutoArchive settings on your Exchange server, and Windows 2000 Setup cannot modify them.

As a workaround, you can manually change the path to the new location of the user information file (Archive.pst).

To manually change the path to the new location of the Archive.pst file

1. In Folder List view in Outlook, right-click the folder scheduled to AutoArchive, and click Properties.
2. Click the AutoArchive tab.
3. Under Move old items to, click Browse.
4. Locate and select the following file:

   C:\Documents and Settings\<your name>\Local Settings\Application Data\Microsoft\Outlook\Archive.pst

5. In the Find Personal Folders dialog box, click OK.
6. In the <Folder Name> Properties dialog box, click OK.

These steps ensure the error no longer occurs and the AutoArchive feature functions correctly.

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 Note    This error only occurs if you initially select the default folder to store the Archive.pst file. If you select a folder other than the default C:\Windows\Profiles\... folder, you do not need to make any changes after you upgrade to Windows 2000.

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Other Topics of Interest to Administrators

The following topics address some of the questions you might encounter when you deploy Office 2000 SR-1.

Updating Office Web Components

Office Web Components are automatically updated by SR-1 if they are installed on the computer before the update is applied. If Office Web Components are not installed, you cannot install them by using the SR-1 update.

To install Office Web Components at the same time as the SR-1 update, first install the features by using Office 2000 maintenance mode from your original source or CD-ROM. After the components are installed, you can then proceed with the SR-1 upgrade.

Removing the SR-1 update

Although the SR-1 update maintains the same broad level of compatibility as the original release of Office 2000, you may have clients that ask if the update can be removed after it is installed. A selective removal of the updated files is not possible. To remove SR-1, you must remove the updated suite or applications and reinstall the original versions.

Upgrading PhotoDraw

PhotoDraw 2000 Version 1, which shipped with Office 2000 Premium, used an ACME-based installation program. With PhotoDraw 2000 Version 2.0, Setup now uses Windows Installer. As such, it has the same requirements for user privileges as the other Office 2000 suites and applications and can now be deployed by using Windows IntelliMirror functionality.

To deploy PhotoDraw from Disc 3, use the SetupPD.exe program. The file Setup.exe on Disc 3 is reserved for Autorun functionality. PhotoDraw version 2 does not remove version 1 unless the installing user has administrative privileges. Also, there is no Setup.exe file for Disc 4, as the Disc 4 content is referenced in the Disc 3 MSI file.

Using the additional support files

The \Support folder at the root of the SR-1 CD-ROM contains software and information that may be required on certain computers or for specific users affected by a known issue.

The following table describes the fixes covered by the support files.

Complete information on the support files can be found in the file Readmore.txt, located in the \Support folder on the CD-ROM.

Updating OLEAUT32.DLL for Japanese, Korean Thai, and Vietnamese under Windows 2000

On a Windows 2000-based computer with Japanese, Korean, Thai, or Vietnamese locales, the OLEAUT32.DLL hot fix installer must be run with administrative privileges before you install Office. Running Office Setup prompts the user to install this fix, unless the /QB command-line option is specified. The /QB switch causes Setup to quietly install the hot fix and automatically restart the system.

In this scenario, you must restart Setup manually after the computer has restarted. The automatic update for Oleaut32.dll can be disabled by using the NOOLEAUT32CHECK=1 command-line option. If this file is not updated, however, all non-Gregorian dates accessed through OLE automation are invalid.

The OLEAUT32.DLL hot fix installer is included on the SR-1 update CD-ROM and on Disc 1 of the Office 2000 SR-1. The hot fix file name is OA4514.EXE and it can be found in the \Support folder on the root of the CD-ROM. The hot fix supports the following command-line options.

Office 2000 SR-1 compatibility with Office 2000 MultiLanguage Packs

Office 2000 SR-1 and the Office 2000 MultiLanguage Packs are compatible, except for the user interface behaviors described in the following sections. You can resolve these differences by upgrading to the relevant Microsoft Office 2000 SR-1 MultiLanguage Pack.

The SR-1 MultiLanguage Pack updates are available on CD-ROM through the normal distribution channels.

Microsoft FrontPage 2000

In the SR-1 version of Microsoft FrontPage® 2000, you can add an Export command to the File menu through the Toolbars command on the View menu. This feature is not currently available in Office 2000 with Multilanguage Pack; however, the Export command is available in the SR-1 release of the Multilanguage Pack.

To work around this limitation, you can add the Export command to FrontPage in the English user interface before deploying the MultiLanguage Pack. After applying the pack, the Export command appears in the localized user interface.

To add an Export command to the File menu in FrontPage

1. On the View menu, point to Toolbars, and then click Toolbars.
2. Click the Commands tab.
3. In the Categories box , click File.
4. In the Commands box , click Export and drag it into the desired menu.
5. Click Close.

Microsoft Excel 2000

Microsoft Excel 2000 SR-1 prompts you with an option to enable automatic refreshing of databases and Web query tables. This prompt does not appear when you are using the Office 2000 MultiLanguage Pack user interface, and the automatic refresh feature is disabled for security purposes. The prompt is displayed in localized versions if you upgrade to the Office 2000 SR-1 MultiLanguage Pack.

Microsoft Outlook 2000 security features

In Outlook 2000 SR-1, you can enable new security features, such as support for the Secure/Multipurpose Internet Mail Extensions (S/MIME) v3. These features are not available when you use the MultiLanguage Pack user interface, although they are accessible through the native Office 2000 SR-1 user interface. The new security features are available in the release of the Office 2000 SR-1 MultiLanguage Pack.

User interface support for Internet Explorer 5 does not work with Internet Explorer 5.01

The user interface support for Internet Explorer 5.0 that is available in Office 2000 with MultiLanguage Pack is not compatible with Internet Explorer 5.01.

You can get user interface support for Internet Explorer 5.01 by opening the Microsoft Office 2000 SR-1 MultiLanguage Pack folder \Extras\IE5\<language>.

To determine the current version of Internet Explorer 5

1. Start Internet Explorer.
2. On the Internet Explorer Help menu, click About Internet Explorer.
3. Note the version number, which is shown in the following numeric format:

   Version: X.XX.XXXX.XXXX

   Version Number	Product Version
   5.00.2314.3100	Internet Explorer 5.0
   5.00.2919.6307	Internet Explorer 5.01

Future versions of Microsoft Internet Explorer 5 will make new user interface support available from the Microsoft Windows Update Web site.

Opening attachments in Outlook 2000

If you are using Outlook 2000 SR-1 and try to open certain attachments (such as executables), Outlook displays a dialog box that requires you to save the attachment to the file system before opening it. This prompt does not appear when you use the MultiLanguage Pack user interface for the following languages:

• German
• Italian
• Norwegian
• French
• Japanese
• Korean
• Brazilian Portuguese
• Swedish
• Danish
• Spanish
• Czech
• Dutch
• Hebrew
• Arabic
• Turkish

A dialog box with the same functionality, but slightly different terminology, is displayed in the MultiLanguage Pack user interface for the following languages:

• Simplified Chinese
• Traditional Chinese
• Polish
• Hungarian
• Iberian Portuguese
• Russian
• Finnish
• Greek
• Slovenian
• Basque
• Croatian
• Romanian
• Slovenian

An updated dialog box is displayed for all languages if you upgrade to the Office 2000 SR-1 MultiLanguage Pack.