Goal: Define project deliverables

Applies to
Microsoft Office Project 2003
Microsoft Office Project Server 2003
Microsoft Project 2000 and 2002

After you establish the objectives of your project, you define the actual product or service that meets those objectives. This product or service is called a deliverable (deliverable: A tangible and measurable result, outcome, or item that must be produced to complete a project or part of a project. Typically, the project team and project stakeholders agree on project deliverables before the project begins.). Where appropriate, you can record information about the deliverables in your project.

 Tip   This article is part of a series of articles that describe a broad set of project management activities. We call these activities "goals" because they are organized around the project management life cycle: Build a plan, track and manage a project, and close a project. The project life cycle is outlined in The Project Map, where you can find a link to an article about each project management goal. Most of the articles include links to supporting information or procedures that you perform in Project or Project Server. These "goal" articles were designed to help you not only use Project but also better understand project management.

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Construction worker talking on cell phone

number 1  Define the deliverables     A deliverable is tangible as well as verifiable. To be verifiable, the deliverable must meet predetermined standards for its completion, such as design specifications for a product (like a new car) or a checklist of steps that is completed as part of a service (like maintenance of factory machinery).

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Deliverables have stakeholders     There are two kinds of stakeholders: (stakeholders: Individuals and organizations that are actively involved in the project or whose interests may be affected by the project.) those who receive the finished product or service, such as a company's customers (external), and stakeholders such as team members who depend on the deliverable to do their own work (internal).

Deliverables have standards for completion    Grade (grade: A rank or category assigned to a material resource that denotes functional use but not level of quality. A low-grade resource is not necessarily a low-quality resource.) and quality (quality: The degree of excellence, or the desired standards, in a product, process, or project.) are two standards that stakeholders must agree on to complete a deliverable that will meet its objectives. For example, the agreed-upon grade for a new car might be an inexpensive commuter model as opposed to a luxury sedan. Quality is the degree of defect and workmanship within the agreed-upon grade. For example, the grade of a luxury sedan and a commuter car may be different, but the same high standards may be set for the quality of both vehicles.

Organize your project tasks around the deliverables     A project can have one or many deliverables. You can organize your project's tasks (task: An activity that has a beginning and an end. Project plans are made up of tasks.) around the deliverables in several ways:

Number 2  Add supporting information about a task     When you want to keep supporting documentation about tasks in your project, you can use any or all of the following methods.

Click all of the following that apply: