This article contains some frequently asked questions about using voice.
Sometimes you need the dial pad when using voice mail systems or making conference calls, you might be asked to either enter a PIN or make a selection by entering a number. To enter a PIN or respond to automated voice systems, you can enter numbers from your phone dial pad or from the on-screen dial pad in Lync Online.
The Lync dial pad is available in a conversation window, when you click the dial pad button.
A Lync call is a call made from your computer (using Voice over Internet Protocol, or VoIP) to a contact who is also running Lync. Lync calls work as follows: