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Join a meeting or conference call by phone

You can connect to a Microsoft Lync 2010 conference call or to the audio portion of an online meeting by calling in. You can dial in either as a participant or as the conference call leader. Both leaders and participants can use dual-tone multifrequency (DTMF) to manage the conferencing experience.

 Note    In Lync 2010 and the Online Meeting Add-in for Microsoft Lync 2010, conference call leaders are referred to as presenters. The meeting organizer is automatically a leader.

If you are the conference call leader and are calling in without access to a computer, you must set your dial-in conferencing PIN number before the call.

What do you want to do?


Set my dial-in conferencing PIN

You must use your dial-in conferencing PIN if you plan to join as the conference call leader. As a conference call participant, you can also use your dial-in PIN and work number to be admitted to secure meetings—that is, meetings limited to identified participants— without waiting in the lobby. To set or change your dial-in PIN, do the following:

  1. In the Lync main window, click the Show Menu arrowOptions arrow, point to Tools, and then click Dial-in Conferencing Settings.
  2. On the Dial-in Conferencing Settings and PIN Management page, under Personal Identification Number (PIN), click Sign In.
  3. Choose your preferred language, enter your network credentials if required, and then click Sign In.
  4. Under Personal Identification Number (PIN), click Reset your PIN.
  5. Review the PIN requirements, enter and confirm your new PIN, and then make a note of it in a secure location.
  6. Click OK.

Join as a participant

For most Lync conference calls, joining is as simple as dialing the number and recording your name. Once you are connected to the call, you can mute your line or hear a list of people on the call by using DTMF commands. DTMF commands are touch-tone codes entered on your phone’s keypad.

Join the conference call as a participant

  1. Open the meeting request, and, under Join by phone, note the dial-in numbers and conference ID. If you’re travelling, you can also click the Find a local number link in the invitation to see if dial-in numbers are available for your current location.
  2. Dial one of the numbers listed, and, when prompted to do so, enter the conference ID, followed by the pound sign (#).
  3. Wait for several seconds after you hear the prompt that begins “If you’re the leader..”
  4. (Optional) If the meeting is secured—that is, limited to identified participants—do one of the following:
  • When prompted to do so, enter your work number or extension, and then enter your dial-in PIN.
  • Wait on hold until the leader admits you to the meeting.
  1. Record your name when requested to do so, and then press pound (#).

In the following situations, you must wait on hold before you are connected to the call:

  • The leader has not joined the call
  • It is a secure call, and you chose, in step 4 above, to wait in the lobby rather than enter your extension number and PIN.

Mute your line or hear a list of participants

The following table shows the DTMF commands, or touch-tone codes entered on you phone’s keypad, that are available to participants during a conference call.

Press To do this
*1 Privately play a description of the available DTMF commands
*3 Privately play the name of each participant in the conference
*6 Mute or unmute your microphone

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Join as the conference call leader

In addition to the dial-in number and conference ID, you must set and make a note of your dial-in PIN in order to join a conference call as the leader. Once you are connected to the call, you can manage meeting audio and other options by using DTMF commands.

Join the conference call as the leader

  1. Open the meeting request, and, under Join by phone, note the dial-in numbers and conference ID. You can also click the Find a local number link in the invitation to see if additional dial-in numbers are available.
  2. Dial one of the numbers listed, and, when prompted to do so, enter the conference ID, followed by the pound sign (#).
  3. Do one of the following:
  • If you scheduled the meeting, press the star (*) key when you hear the prompt, and then enter your PIN.
  • If you are not the meeting organizer, wait until you hear the prompt “If you were designated as the meeting leader, please press star again.” Then press the star (*) key, and enter your phone number and PIN when prompted to do so.

You hear “You are now joining the meeting as a leader” and are connected to the call.

 Note    If you are placed on hold or asked to record your name, then you were not authenticated as the conference call leader. Hang up and try joining the conference call again.

Manage the meeting with DTMF commands

During the meeting, manage participants, audio, and the lobby by using the DTMF commands shown in the following table.

Press To do this Availability
*1 Privately play a description of the available DTMF commands Everyone
*3 Privately play the name of each participant in the conference Everyone
*4

Mute audience or return mute control to participants

 Important    Turning off audience muting does not unmute individual participants. When you turn off audience muting, participants hear a message explaining how to unmute themselves.

Leader only
*6 Mute or unmute your microphone Everyone
*7 Lock or unlock the conference Leader only
*8 Admit all participants currently in the lobby. After you issue this command, everyone joining the meeting bypasses the lobby. Leader only
*9 Enable or disable announcements for participants entering and exiting the conference. Announcements are heard by everyone in the meeting Leader only

 Note    These commands may change based on your network configuration or location. If you’re calling in from an unfamiliar location, verify the specific commands available to you by clicking the Find a local number link in the meeting invitation.

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