To use Microsoft Lync 2010 communications software to make or receive a phone call, you need speakers and a microphone, a headset, or a USB audio device. You can use the Contacts list to call one or more internal co-workers or federated contacts (outside partners whose company is federated or connected with yours), or you can call an outside number by typing the number in the search field. For more information about how to search for contacts, see Use Lync 2010 Search.
Lync 2010 automatically detects your audio devices, but you may want to check your Audio Device options to select alternate devices, adjust volume levels, or to check that everything is working correctly. For more information, see Audio Device settings.
Each person in your Contacts list has a default number that you can call by clicking the Call button to the right of the contact. The default number is determined in one of two ways:
To make a one-click audio call, open Lync, find the contact, and, in your Contacts list or search results, do one of the following:
For a video demonstration of how to make a call, see Video: Make a call.
Lync users can publish optional phone numbers and give others Workgroup or Friends and Family privacy relationship permissions to view the numbers.
Lync allows you to call multiple people simultaneously by selecting people from a group.
Note You can call everyone in a group by finding the group that you want to call in your Contacts list or search results and clicking the Call button.
You can type the number you want to call in the search field.
If you want to call someone who is not in your Contacts list, you can dial their phone number using the dial pad.
Note With voice mail systems, conference calls, and various other situations, you may be asked to either enter a PIN or make a selection by entering a number. You can enter these numbers either on the dial pad in the Phone view or by clicking the dial pad button in the conversation window. If Lync is set up to use your desk phone, you can also use that dial pad.
You can connect directly to a contact's voice mail without ringing the contact first. You and the contact must both have Lync installed.
You can call contacts while you are in an instant messaging (IM) conversation by doing one of the following in the conversation window:
The conversation window remains open, and audio is added. Audio controls such as Volume and Mute are displayed.
When you are finished with a call, make sure that you disconnect correctly.
Note If you have added audio to an IM conversation, ending the phone call this way does not close the conversation window. To end both the phone call and IM conversation at the same time, click the Close button in the conversation window.
If you are a delegate for someone, such as your manager, you can make and receive calls on their behalf.
In Microsoft Outlook 2010, the delegate drop-down list is not displayed in contact cards. Lync creates a group in the Contacts list named People I Manage Calls For, which contains the contacts who have made you their delegate.
You can check the call quality of your audio devices with just two clicks:
On your phone, a step-by-step narration will have you record a test message, and then it will be played back to you. To make adjustments, check and redo your settings in the Audio Device options, and re-do the test.