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Office Communications Server 2007 R2 Attendant

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Consult before transfer

ArticleYou can consult with the intended call recipient before the transfer is made by using the Consult button in the Conversation window. This keeps the caller ...

Contact List and groups

ArticleYour Contact List is a list of co-workers, family, friends, and associates with whom you communicate most often. The Contact List shows the availability of your...

Flagging a conversation for follow-up

ArticleYou can “flag” a conversation as a reminder to follow up later. Flag an active conversation To flag an active conversation, click the flag in the top-right corn...

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Main window

ArticleThe Main window is divided into two sections: the Conversation Area (left side) and the Contact List (right side). Conversation Area A conversation can be a...

Making a conference call

ArticleA conference call is a phone call that includes three or more participants. Start a conference call You can start a conference call using any of the following m...

Making and receiving calls

ArticleMaking and receiving calls are among the most common tasks performed in Office Communications Server Attendant. The procedures are similar for sending and recei...

Managing multiple conversations

ArticleThe Conversation area (left side) of the main window is where all conversation activity occurs. By paying attention to the Incoming, Active, and Pending (Hold) ...

Office Communications Server 2007 R2 Attendant

ArticleOffice Communications Server 2007 R2 Attendant is an integrated call management application that enables you to effectively manage many conversations at once by...

Sending and receiving instant messages

ArticleSending and receiving instant messages are among the most common tasks performed in Office Communications Server Attendant. The procedures are similar for makin...

Setting call-forwarding options

ArticleYou can specify how Communications Server Attendant is to forward calls if you are away from your desk or otherwise unable to answer the phone. Open the Call-Fo...

Setting up an administrative assistant to take calls for the manager

ArticleOffice Communications Server Attendant is designed so that administrative assistants can easily handle calls on behalf of their managers. This is particularly ...

Taking notes during a conversation

ArticleDuring a phone or instant messaging (IM) conversation, you might want to take notes to summarize key points. Notes can be especially helpful as a means of relay...

Transferring a call

ArticleYou can transfer a call to another party by using the Transfer button in the Conversation window. Transfer a call In the Conversation window, click the Transfe...