You can use Mail, the Windows 8 Mail app, to access your Office 365 or Exchange-based email account by using your email address and password. The Windows 8 Mail app is built in to Windows 8 and Windows RT.
Important You need to have a Microsoft account to use the Windows 8 Mail app. Your Microsoft account is the combination of an email address and password that you use to sign into services like Messenger, OneDrive, Windows Phone, Xbox LIVE, or Outlook.com (formerly Hotmail).
Note If you have an Office 365 email account see Use Office 365 on your Windows RT device for detailed information about how to use Office 365 on your phone or tablet.
For information about Microsoft accounts, Windows 8 Mail in general, or how to connect to an email account that is not an Office 365 or other Exchange-based email accounts, see What else do I need to know?.
Use this procedure to set up your Office 365 or Exchange-based email account. You can use this procedure whether or not you are already signed in to Windows or Windows 8 Mail with a Microsoft account.
Note If you don’t see the Add your Microsoft account page when you start Mail, you are already signed into Windows or Windows 8 Mail with a Microsoft account. Skip to the next step.
Note If Mail isn't able to set up your account, see What else do I need to know?.
Windows 8 Mail sets up your account using default settings. The default settings may be different depending on the type of account you’re using. Most account types will let you change the settings.
To access your settings, if you are using a touch device, swipe in from the right edge of the screen, and select Settings > Accounts, and then select your account. If you are using a mouse, point to the lower-right corner of the screen, and click Settings > Accounts, and then select your account.
The following settings are available for most types of accounts:
|Account name||The name of the account that appears when you view your account in Windows 8 Mail.||N/A|
|Download new email||How often email is downloaded from the email server to Windows 8 Mail.||
As items arrive
Every 15 minutes
Every 30 minutes
|Download email from||The length of time for which you want to download email from the server.||
The last 3 days
The last 7 days
The last 2 weeks
The last month
|Content to sync||Specify what content you want to synchronize to your computer.||
|Automatically download external images||Whether you want Windows 8 Mail to automatically download images. If you set this to Off, you can choose to download external images in messages you receive on a per-message basis.||On or Off|
|Use an email signature||Create an email signature that appears at the end of each message you send from your account.||Yes or No|
|Email address||The email address for your account.||N/A|
|Password||The password that was entered when you set up your account.||N/A|
|Domain||The domain for your account. This setting will be empty if you did not enter a domain when you set up your account.||N/A|
|Email username||The name that you want to appear in the From box of messages you send from this account.||N/A|
|Server||The name of your email server.||N/A|
|Server requires SSL||Whether the email service you are using requires a connection using SSL (Secure Sockets Layer).||Select or clear|
|Show email notifications for this account||Whether you want Windows 8 to display notifications when you receive new messages in this account.||On or Off|
You need to sign in with a Microsoft account in order to use the Windows 8 Mail app. One way to do that is to be signed into Windows 8 using a Microsoft account. If you are not signed into Windows using a Microsoft account, you can alternately sign into the Windows 8 email app using a Microsoft account the first time you open it. For more information about Microsoft accounts, see the Help articles What is a Microsoft account? and Create a user account.
If your email account requires registration, you must register your account before you can set up your account in Windows 8 Mail. If you are a Microsoft Office 365 user, you register your account when you sign in to Office 365 for the first time. If are not an Office 365 user, you register your account when you sign in to your Microsoft account or Outlook Web App.
You will see the following message in Windows 8 Mail if you haven't registered your account: “We couldn’t find the settings for <email address>. Provide us with more info and we’ll try connecting again.”
For information about how to sign in to your account or the Office 365 Portal, see Sign In to Outlook Web App. If you have trouble signing in, wait a few minutes and try again. If you still can’t sign in to Outlook Web App, contact the person who manages your email account.
After you sign in to your account using Outlook Web App, sign out. Then try to connect using Windows 8 Mail.
If Mail won’t start or you are unable to successfully connect to your account, do one or more of the following:
If you can’t connect to your Office 365 or Exchange-based email account using Windows 8 Mail and the steps in this article, consider the following:
Note Connecting to your account using IMAP lets you send and receive email for your account. IMAP and POP don’t let you synchronize your contacts and calendar information. For more information about POP or IMAP, see Use IMAP or POP Email Programs.