Delete all information from your lost phone or tablet

If you use your phone or tablet to access your mailbox, your phone or tablet likely stores a lot of sensitive information, such as personal identification or confidential communications.

If you lose your phone, you should immediately remove all information from the phone. You can do that from your mailbox by using a process called remote device wipe.

 Important    You can only clear the data from a device if it was set up to use Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers.. If you’re not sure whether your phone was set up to use Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers., you can simply try the procedure below and find out. For more information, see “What else do I need to know?” later in this topic.

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Remove all data from your phone or tablet

  1. Sign in to your account using Outlook Web App. For help signing in to your account, see Sign in to Outlook Web App.
  2. In Outlook Web App, on the toolbar, click Settings GearIcon > Options < phone < mobile devices.
  3. Select the phone or tablet that you want to wipe.
  4. Click Wipe Device.
  5. Click OK.
  6. Click Remove Phone from List.

What else do I need to know?

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