Set up email on Apple iPhone, iPad, and iPod Touch

You can connect to your Office 365 or other Exchange-based email using the email app that is installed on your Apple iPhone, iPad, or iPod Touch. When you connect to your account using the Microsoft Exchange method, you’ll be able to access and synchronize your email, calendar, and contacts. If you only want to use email, you can set up email using POP or IMAP.

 Note    If you have an Office 365 email account, you can also access your email, calendar, and contacts using the OWA for IPhone and OWA for iPad mobile apps. You can install those apps from the Apple App Store. To learn more, see OWA for iPad and OWA for iPhone.

 Note    If you have an Office 365 email account see Use Office 365 on your iPhone or iPad for information about how to use Office 365 on your phone or tablet.

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Set up Exchange email on an Apple iPhone, iPad, or iPod Touch

  1. If this is the first email account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Settings > Mail, Contacts, Calendars > Add Account.
  3. Tap Microsoft Exchange.
  4. You don’t need to type anything in the Domain box. Type the information requested in the Email, Username, and Password boxes. You need to type your full email address in the Email and Username boxes (for example, tony@contoso.com).
  5. Tap Next on the upper-right corner of the screen. Your mail program will try to find the settings it needs to set up your account. Go to step 8 if your mail program finds your settings.
  6. If your iPhone can’t find your settings, you’ll need to manually look up your Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers. server name. If you’re connecting to your Office 365 email, use outlook.office365.com for your server name. If you are not using Office 365, see Find your ActiveSync server name later in this article.
  7. In the Server box, enter your server name, and then tap Next.
  8. Choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.
  9. If you're prompted to create a passcode, tap Continue and type a numeric passcode. If you don’t set up a passcode, you can’t view your email account on your iPhone. You can set up a passcode later your iPhone settings.

Find your Exchange ActiveSync server name

If your email program isn’t able to automatically find your Exchange ActiveSync server name, you may need to look it up.

If you’re connecting to your Office 365 email, use outlook.office365.com as your Exchange ActiveSync server name.

If you’re connecting to an Exchange mailbox, but aren’t using Office 365, or if you aren’t sure if you’re using Office 365, follow these steps to look up your Exchange ActiveSync server name.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
  2. If you’re connecting to an Exchange mailbox, but aren’t using Office 365, your Exchange ActiveSync server name is contained in address bar in your browser when you are signed in to Outlook Web app - -but without the leading https:// and without the trailing /owa. For example, if the address you use to access Outlook Web App is https://mail.contoso.com/owa, your Exchange ActiveSync server name is mail.contoso.com.
  3. If you’re unable to connect to your mailbox using the information earlier in this section, you can try the server name value that displays in Outlook Web App options.
    1. In Outlook Web App, from the toolbar, click Settings GearIcon > Options > Account > My account > Settings for POP and IMAP access.

 Note    Although you’re not setting up a POP3 or IMAP account, you’ll use the POP server name to determine your Exchange ActiveSync Feature name for process that allows connectivity and synchronization between mobile devices and Exchange Servers. server name.

  1. Under POP setting, look at the value for Server name.
  • If the Server name value is outlook.office365.com, your account is an Office 365 account, and you can use outlook.office365.com as your Exchange ActiveSync server name.
  • If the Server name value is not outlook.office365.com, you can try using the server name listed on your options page. For example, if the server name is mail.contoso.com, try using mail.contoso.com as your Exchange server name.

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Set up POP or IMAP email on an Apple iPhone, iPad, or iPod Touch

  1. If this is the first email account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
  2. Tap Other.
  3. Tap in the Name box and type your full name.
  4. Tap in the Address box and type your full email address (for example, tony@contoso.com).
  5. Tap in the Password box and type your password.
  6. Tap Save.
  7. Tap either IMAP or POP. We recommend IMAP because it supports more features.
  8. Under Incoming Mail Server, in the Host Name, box, type your incoming server name. If you’re connecting to your Office 365 email, the IMAP or POP server name is outlook.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.
  9. Enter your user name (for example, tony@contoso.com) and your password.
  10. Under Outgoing Mail Server Host Name, enter your outgoing server name. If you’re connecting to your Office 365 email, the SMTP server name is smtp.office365.com. If you’re not using Office 365, see Find your POP and IMAP server settings later in this article.
  11. Enter your user name and password.
  12. Tap Save.

Find your POP and IMAP server settings

If you’re connecting to your Office 365 email, the server name for IMAP and POP is outlook.office365.com and the server name for SMTP is smtp.office365.com.

If you’re connecting to an Exchange mailbox and not using Office 365 email, or if you aren’t sure if you’re using Office 365, do the following to look up your settings.

  1. Sign in to your account using Outlook Web App. For help signing in, see Sign in to Outlook Web App.
  2. In Outlook Web App, on the toolbar, select Settings GearIcon > Options > Account > My account > Settings for POP and IMAP access.
  3. The POP3, IMAP4, and SMTP server name and other settings you may need to enter are listed on the Settings for POP and IMAP Access page under POP setting or IMAP setting, and SMTP setting.

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What else do I need to know?

  • If your email account is the type that requires registration, you must register it the first time you sign in to Outlook Web App. Connecting to your email account through a mobile phone will fail if you haven't registered your account through Outlook Web App. After you sign in to your account, sign out. Then try to connect using your mobile phone. For more information about how to sign in to your account using Outlook Web App, see Sign In to Outlook Web App.
  • If you’re prompted to create a passcode and don't create one, you won't be able to send and receive email.
  • If you see Not available under POP setting, IMAP setting, and SMTP setting, you may need to contact the person that manages your email account to determine your Exchange ActiveSync server name.

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